Hi William,
Can you ensure that the customer is using the following TMDS PLL settings:
| Register | Setting | Comment |
|---|---|---|
| 0x4D | 0x3B | ADI Recommended Write |
| 0x4E | 0x6D | ADI Recommended Write |
| 0x4F | 0x54 | ADI Recommended Write |
| 0x50 | 0x90 | ADI Recommended Write |
| 0x53 | 0x3F | ADI Recommended Write |
| 0x59 | 0x20 | ADI Recommended Write |
These are the latest recommended settings. These settings also apply to the AD9380, AD9381, AD9396, AD9397 and AD9398.
Thanks,
Joe